Telenor

Telenor 4G Help and Support

What is 4G?

4G is the fourth generation of mobile telecommunications technology, succeeding 3G. A 4G system, in addition to the usual voice and other services of 3G, provides mobile ultra-broadband Internet access.

This improved technology is now being offered to Telenor’s customers so they can have access to high-speed mobile internet. This new technology is structured to reduce the time it takes to send and receive data online, giving a better internet experience than 3G with visible difference in browsing, gaming, streaming and downloading.


What is difference between 4G and 4G LTE?

They are the same, different names for the same technology.

Will Telenor 4G work on Prepaid & Postpaid both?

Yes, Telenor 4G will work both on Pre & Post paid connections.

What are the advantages of Telenor Pakistan’s 4G over other 4G networks in Pakistan?

Telenor’s 4G will have improved indoor coverage and better reach in comparison to the other operators because of its superior operating frequency band 850 MHz for 4G.

What are the prerequisites of 4G high speed data?

Telenor 4G can be experienced as long as the subscriber is with in 4G coverage area and has 4G 850 band compatible mobile handset, tablet or dongle and Telenor 4G Ready SIM.

For 4G to work, customers need a:

•Telenor 4G Ready SIM
•Smartphone that is compatible with 4G 850 band which are legally imported in Pakistan
•Presence in 4G coverage area

What is the speed of Telenor 4G?

4G can have speeds up to 150mbps. However speed isn’t guaranteed; speeds will vary at different areas. Speed depends on the coverage, network load, number of users, customer handsets currently using the 4G network at that point of time.

How do subscribers activate Telenor 4G?

The subscribers needs to be in 4G coverage area, needs to have a 4G 850 capable handset  and a 4G ready SIM only to use Telenor 4G. 

Will Telenor 4G network coverage be available across the country?

We are initially launching with selected areas in Karachi, Lahore, Islamabad, Peshawar, Multan, Faisalabad and Swat. 4G coverage will expand soon.

What happens when subscriber moves out of Telenor 4G coverage?

When subscriber move out of 4G coverage, he will be transferred seamlessly to 3G/EDGE depending on the service availability in the coverage area.

4G is enabled on my phone but I still get 3G/2G/E on my phone?

Check your coverage area; Telenor 4G Network coverage Map will be available soon. It might be the case the 4G is not available in that area currently. 

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